For questions, comments, support requests, or to report a bug, please contact our customer support team at: firstname.lastname@example.org. We believe we can provide the most effective assistance via email versus the phone. The main reasons for this are as follows:
- With email support we can thoroughly investigate an issue before replying without putting you on hold.
- With email support we are able to join forces with other engineers to get to the bottom of a tricky issue or question. This is much harder with phone support and our 100% remote team.
- With email support we can easily respond to an email sent outside of our business hours. Following up with voice messages can often become a game of phone tag.
- With email support we have access to entire threads of conversation that we use to continuously improve our products and services. Generally with phone support, only a limited number of notes are available.