Managing Your Account

IN THIS ARTICLE

This article describes how you can manage your ProKnow account including updating your profile and account information and updating your billing preferences.

Viewing Your Account

  1. Sign in to your ProKnow account.
  2. Click on your name in the upper right and go to My Account.
  3. Switch to the Profile, Account, or Billing pages using the sidebar on the left.

The Profile page allows you to view and edit the Required Information (such as your name and organization), the Additional Information (such as your phone and address), and AAMD Member Login. You Account page allows you to view and update the email you use to login to your ProKnow account. It also allows you to update your password. The Billing page allow you to view and change your subscription settings, add or change your payment method, and view paid invoices.

Updating Your Profile Information

  1. Follow the steps in the Viewing Your Account section to sign in and navigate to your account settings.
  2. Make sure that the Profile page is selected.
  3. Update any information you would like to change and press the save button for that section.

NOTE

Your AAMD account information may only be associated with one ProKnow account. If you wish to associate your AAMD information with a different account, unlink your membership from the current account by pressing the Unlink Membership button. You'll then be able to sign in to another ProKnow account and link your membership.

Updating Your Email

  1. Follow the steps in the Viewing Your Account section to sign in and navigate to your account settings.
  2. Make sure that the Account page is selected.
  3. In the Change Email Address section, type the current email address for your account in the Current field and enter your new email address in the New and Confirm fields.
  4. Press the Change email address button.

NOTE

Whenever you change your email address, you will receive an email asking you to verify your email address. A verified email address is required in order to participate in plan studies.

Resetting Your Password

  1. Follow the steps in the Viewing Your Account section to sign in and navigate to your account settings.
  2. Make sure that the Account page is selected.
  3. In the Reset Password section, press the Send Password Reset Email button.

NOTE

Resetting your password is not available for users in organizations with Single Sign-On (SSO) enabled.

Toggling Two-Factor Authentication

Two-factor authentication (a type of multi-factor authentication) can be enabled for your account to provide extra security.

  1. Follow the steps in the Viewing Your Account section to sign in and navigate to your account settings.
  2. Make sure that the Account page is selected.
  3. In the Two-Factor Authentication section, toggle the status and press the Update Preferences button.

NOTE

Toggling MFA is not available for users in organizations with Single Sign-On (SSO) enabled.

Updating Your Billing Preferences

  1. Follow the steps in the Viewing Your Account section to sign in and navigate to your account settings.
  2. Make sure that the Billing page is selected.
  3. If you have a subscription, you can turn-off autorenewal by pressing the Turn off auto-renewal button in the Current Membership Plan section. To add or update a payment method, press the Add Payment Method or Update Payment Method button located in the Current Payment Method section.
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